A Unibet customer wrote to Bookie Dispute detailing the arduous KYC process that she was forced to undergo, citing the fact that she was female as a cause of her trouble. The player believes that she was subjected to an unduly onerous KYC process when trying to withdraw around £1,000 from her account.
Standard KYC checks involve the provision of a photograph of an identity document (such as a passport or driving licence), a proof of address (utility bill or bank statement, for example) and evidence of the payment method used to fund the account, such as a photograph of a debit card or a screenshot of an e-wallet. This is industry standard and Bookie Dispute does not consider this to be overly onerous.
The player, however, was required to provide all of the above, plus additional proofs of address, a selfie with her passport and was also asked for a receipt showing the purchase of a Paysafecard voucher. When the player said that she had disposed of the receipt, as it had been purchased four months earlier, Unibet refused to process her withdrawal unless it was provided. Unibet was recommended to the player as a betting option by a male friend, who had also withdrawn a low four figure amount, but had only had to submit the standard verification documents, leading the player to believe that her gender was the cause of the additional hurdles.
Bookie Dispute advised the player on how to deal with the situation as, clearly, the provision of the receipt was impossible. After an exchange of emails with Unibet, the situation was resolved and the player was paid. Bookie Dispute did not see any evidence that gender discrimination had occurred, but concurs with the player in that the volume of documents requested was unduly onerous.
Unibet players are asked to share their experience with Bookie Dispute by contacting us.