A 10Bet player recently contacted us asking for assistance in being paid around £300.
The punter requested his payout and was then asked to provide documents above and beyond what he considered acceptable. There then followed a standoff, whereby 10Bet would not pay out without receiving said documents, whereas the player felt that he had provided more than enough to satisfy the firm as to his identity.
Bookie Dispute advised the player that KYC checks are now to be expected and that it was industry standard to expect to have to send certain documents. Please see our KYC section for a more comprehensive summary of what to expect.