A Fun88 player reported that he requested his £2,000 balance back to e-wallet, following his account having been limited to £1 win on horse racing.
The player than waited a week, longer than the advertised timeframe, before following this up with Fun88’s support team. He was told that there was a backlog and to expect his payment soon. The player told the agent that this was not good enough and that he would escalate the issue to the UK Gambling Commission should he not receive payment within 24 hours.
The payout landed a few hours later, which provides us with a happy ending, but customers keeping large balances at this book may be advised to consider their financial housekeeping.